HI just purchased 2 adult scooters and they seem great had a week go managed with a little difficulty with lever to open but struggling to close again. I need a good user manual(not the wee pictures you get in the box as no info on how to close) but you have manuals on this webpage for all your other products not scooters also no contact us link. I think probably good product but feeling frustrated right now
Thank you for your comment. I will forward your feedback on to the team in charge of this item at Oxelo.
If you wish to contact Decathlon UK Customer Service team use this link: https://www.decathlon.co.uk/contact-us.html, or you can join them on this number: 02070643000
Here you can find advice about repairing and maintaining scooters: https://www.oxelo.co.uk/advice/repairing-and-maintaining-your-scooter-al_1289
Oxelo also has a youtube channel, where you can find helpful videos: https://www.youtube.com/watch?v=DQisyx-f56M&list=PLbC5Qzih2vGTEUVTD1j-_eCDmcySB1AKz
I hope this will help you find answers until the brand will provide online manuals you mentioned. If you encounter any more issues, Decathlon store workshop can provide further assistance over the telephone or in person. I hope you'll enjoy your scooters for a long time!
Once again thank you for your feedback.
Magda, Oxelo Sport Leader
The scooter was great for the first few months. There was a little give on the handlebar, which was annoying, but nothing major. I purchased in early Feb. Being a driver, the scooter wasn't used often; fast forward 6 months and the metal clip attatching the strap to the scooter breaks after minimal use/never being removed. The result was the scooter swinging into my ankle cutting it while being carried. I was then told by the store that as I was not a member when I purchased the scooter; I only had 30 days from date of purchase to return it; despite the product being faulty. Needless to say; I'll be taking my custom elsewhere, with better customer service i.e micro scooter at john lewis
Thank you for taking the time to post a review about Town 7XL Scooter. I'm sorry about your bad experience in the store. In case of manufacturing defect, you have a 2 year warranty with this item. If you believe this scooter to be faulty, please feel free to return it with your receipt to your local Decathlon store. We will firstly offer a repair solution, which in your case will be a replacement of a strap. Should you remain dissatisfied, we will exchange the product. If no equivalent product is available, we will offer a full refund.I will send your feedback about quality of the metal clip of the strap to Product Manager and Engineers of Oxelo Scooters to work on improving this model in the future.
Once again apologies for any inconvenience caused.
Magda, Oxelo Sport Leader
I have been using my scooter for about 3 months and I must say it's very good.
I use it 2-3 times a week to commute a 5 miles (approx 7km) route.
It is gliding great on smooth surface, if the street gets a bit worse, you will feel it. The 2 suspensions absorb about 35% of the shakes. The handle grip is very comfortable on a long route too.
Very smooth, that is one of the best part of the whole experience.
The rear brake is not as good as you would expect, however the front hand brake does what it should - stops the scooter.
Lightweight and easy to fold / unfold.
Commute to work at 8 am when most people go:
By bus - 24 minutes including walking
By car: 28 minute including moderate to heavy traffic
By scooter: 33 minutes in a comfortable style.
As long as the weather is nice and enjoyable, I will use the scooter.
- I would love to see a dedicated, free app to track distance, time, and team up with others. So far I've been using an app with walk/bicycle selected. Not accurate.
- It would be great to have accessories such as water bottle holder. I hate taking an extra backpack for my 0.75L bottle which you obviously need in summer even for smaller distance.
Some people say it's childish. I say childish is when they shouting at each other in the traffic and sticking fingers, etc.
Overall, I would recommend this product, I really enjoy using it.
Thank you for taking the time to give us feedback regarding Oxelo Town 7XL Scooter. I am happy to hear you are satisfied with your purchase. It is amazing alternative for daily commute to work. I already send your comments and ideas for development to our product manager and engineers of Oxelo scooters.
Once again thank you for your feedback, as we always try to improve products thanks to reviews like yours.
Magda, Oxelo Sport Leader
If u looking for a quality scooter get this
Great scooter very well built great value for money ( bought for the wife )
Perfect scooter for every adult
Scooter is excellent because of its safety features and good suspension system
Bought for my very tall 10 year old daughter and she loves it!!
Wide wheels and suspension means she feels much less bumps than the usual scooters she has had, so a much more comfortable ride.
Folds easily. Worth paying the extra money
the connection and screws may come loose easily.
Actually this product is awesome and it’s very smooth and fast