Love this bike for my little girl
I bought this bike as my daughters first bike (she's 2.5) although not recommended until 3 it's brill I can't fault it better than some we tested at other places before hand this bike is a lot sturdier if any improvments could be made I would say the horn/squeaky isn't the best but better replacements can be bought for not very much
The staff are always very helpful too which is good for things like this
Ordered online and delivered loose in a box partially mounted with missing components (stabilizers and pedals) and faulty parts (brakes). Considering it is a child products it should be advisable to perform some preliminary checks before shipping this kind of items, what if we did not realized before the brakes were faulty? We asked spare parts and they delivered us stabilizers for a 16'' bike (don't you check compatibility??). Two weeks of troubles for a child bike seems to be too much. I am waiting for an exchange.
I wish I could discover
I'm sorry to read that we delivered your bike in this condition.
I have forwarded all of your comments on to our online team.
I'm pleased to read that we are sending you a new bike.
Please accept my apology for the inconvenience caused and the poor level of service we provided in this instance.
Peter Lazarus UK Market Manager DECATHLON