Reviews

Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

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Our customers rate their satisfaction level and provide feedback about their experience on our website, about the quality of the packaging they received, and finally about their delivery experience.

If you're looking for reviews about our products, you' ll be able to find them directly on the product page.

4.73 / 5 2263 reviews
2195 of 2195 people recommends decathlon
Delivery Experience
4.74 / 5
Ease of navigation
4.5 / 5
Product Range
4.44 / 5
Payment Process
4.77 / 5
Customer Service
4.74 / 5
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Gary
(Australia)
GREAT SEVICE
Ease of navigation
Product Range
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Delivery Experience
Customer Service
Isis
(Australia)
Very good shopping experience.
Ease of navigation
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Customer Service
David
(Australia)
We had a faulty product which we bought in Sydney and have since moved to the Gold Coast. It was so quick and easy to get a replacement and return the dodgy product. Great customer service all the way through. Thanks and please come to Qld soon!!
Ease of navigation
Product Range
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Delivery Experience
Customer Service
CAROLE
(Australia)
Always great to order through Decathlon. Kept me informed as to delivery details. Highly recommended.
Ease of navigation
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Delivery Experience
Customer Service
Paua
(Australia)
I ordered ice skates and they came. I am fully satisfied with this item and i belive i will continue to buy at Dechatlon
Ease of navigation
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Lynnette
(Australia)
A truly excellent experience
Ease of navigation
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B
(Australia)
I didn’t receive any of the items I ordered and customer service has not responded to my complaints within 24 hours. Very disappointed.
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Customer Service
Response of the brand
Hi Beate, this is a terribly unpleasant situation, we're so sorry! We didn't receive your first email, but we did receive the second and have since replied. Your order was swapped with someone else's, this is something that should've never happened. 

We're going to send you a follow-up email right away.

Sportingly,

KENNETH
B found this answer helpful
Fiona
(Australia)
Fast delivery.
Bike helmet is so light, feels secure and fits very well.
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Customer Service
Andreia
(Australia)
The "proceed to checkout" flow wasn't working properly in Android. I had to switch to IOS to complete my order.
Ease of navigation
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Customer Service
Response of the brand
Hi Andreia, thank you for the feedback! We're aware of the problem and we're working on it! 

We hope everything is alright with your order, let us know if you need any help. 

KENNETH
Cathy
(Australia)
First time ordered with decathlon was interested in face mask goggles read reviews thought a great Xmas present for 10 year old grandson I can’t realky write a review re product until I give it to him will post one later the service on line in ordering and delivery was excellent 3 days and the tracking spot on well done excellent service
Ease of navigation
Product Range
Payment Process
Delivery Experience
Customer Service
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