Frequently Asked Questions: 

General

Where are the Decathlon stores in Australia?

We have no stores in Australia yet. If you would like to recommend a place for us to start, write to us and let us know! 

Do you deliver to New Zealand?

We currently only deliver in Australia and all Australian territories. We will deliver to New Zealand in the coming months, please write to us or join our community for updates. 

Is there a way to test your products for size before we purchase them?

No, unfortunately not at this time! However, our friendly exchange policy should help! :)

Can I pick up my orders from somewhere in Australia instead of choosing and paying for delivery? 

Our delivery partners will deliver your order to the closest post office in case you’re not available. We have no option for pick-up at the moment. 

Do you offer printing for apparel or customised kits?

No, not at the moment! 

Delivery

How do I track my order? 

Once your order has been paid for and confirmed, you will receive an email with your tracking ID. Please use this tracking ID on http://www.dhl.com.au/en/express/tracking.html to track your order. 

Of course, If you have tried this already and still have questions, please write to us! 

The order delivery was attempted at a time when I was not at the delivery address. What happens next? 

Please check your post box for a message from our delivery partner. In case they missed you, they will drop your parcel off at the nearest post office. 

Can I change my delivery address after an order has been confirmed?

That will depend on the status of your order, please write to us immediately. 

Product Availability 

I would like to buy a Decathlon product that you don’t currently stock. Can it be sourced from outside Australia and delivered within Australia? 

Unfortunately we can’t! Delivery in Australia is limited to the stock we have on our website. 

However, our aim is to expand our product range step by step, so if there’s something you need and cant find, please let us know so we can make it available in the future. 

I am looking for a product, and it is always out of stock! Why is that happening? 

That’s not something that is supposed to happen. Please send us an email immediately with the product details.

Loyalty Cards and Gift Cards  

Will my existing Loyalty card or Membership number work on Decathlon.com.au?

Not at the moment, unfortunately. In the near future, you will be able to use it across the world. 

*Any more questions? Please contact us