|Month||Response rate||Average Response time|
|October 2016||100%||2 hour 20 minutes|
|November 2016||100%||1 hour 34 minutes|
|December 2016||100%||1 hour 45 minutes|
Our customer happiness officers are available to you over e-mail and chat from Monday-Friday, 9am to 5pm (AEST).
We also do our best to reply after hours and on the weekends as well!