|Month||Response rate||Average Response time|
|December 2016||100%||1 hour 45 minutes|
|January 2017||100%||2 hour 09 minutes|
|February 2017||100%||1 hour 19 minutes|
Our customer happiness officers are available to you over e-mail and chat from Monday-Friday, 8.30am to 6.30pm (AEST).
We also do our best to reply after hours and on the weekends when possible!